Refund policy

Your satisfaction is of utmost importance to us. We highly request to please get in touch if you have any concerns or queries.

Unfortunately for customized or personalized items, Bebzie Shop do not accept returns for refund, exchanged and cancellations

However, if you are not 100% happy with your purchase, exchanges on certain items will happily be arranged if notification is made within 30 days of delivery. The buyer will be responsible for all return shipping costs.

Items must be returned unused, undamaged and in the original packaging. This means without any signs of wear and tear, including alterations, scratches, blemishes, dents etc.

Exchanges will not be accepted after this 30 day period.

Once again, please be reminded that buyer will be responsible for all return shipping costs.

We at Bebzie Shop recognize that pets can be quite active and that exposure to water, dirt, and muck can cause any tag to deteriorate with time. We exclusively utilize the best 12-16 gauge metal and split rings for your tag's lifespan, making it stronger and more durable than any other tag on the market. They are not going to shatter, break, or bend. 

Some of our tags will tarnish over time because they are made of metal. This is a normal process that happens when metal interacts with surrounding substances. A tarnished appearance gives the tag an old or rustic feel, but it may be taken off if you would rather it be shiny and dazzling with the use of jewelry polishing cloth.

In the event that your tag comes into contact with mud, grime, or damp fur, we advise washing and drying it. This will prolong its impeccable appearance. 

We are so sure of our product that if your tag bends or snaps within the first five years, we'll replace it. In order to file a replacement claim under this policy, send us an email at bebzieshop@gmail.com along with any supporting documentation such as photograph and receipt.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at bebzieshop@gmail.com.