FAQs
Pet Tags
What materials are your pet tags made from?
Our pet tags are crafted from high-quality, durable materials such as aluminum and copper to ensure they last a long time and withstand the wear and tear of daily use.
How do I personalize my pet tag?
Personalizing your pet tag is easy! Simply select your preferred tag style, choose the size or shape, and enter the text you’d like engraved, such as your pet’s name and your contact information.
How long does it take to receive my pet tag?
Our typical processing time for pet tags is 2-3 business days. Shipping times vary based on your location, but most orders arrive within 7-10 business days after processing.
Can I update my order if I made a mistake in the personalization?
If you need to make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate changes before your tag is engraved and shipped.
Are your pet tags suitable for all types of pets?
Yes, our pet tags come in various sizes suitable for dogs, and cats. Please select a size that is appropriate for your pet’s breed and size.
What is your suggestion for the sizing?
1 inch or 25 mm size tag is great for a small to medium pet; 1.25 inch or 32 mm tag works great for a medium to large
size pet; 1.5 inch x 1 inch Bone Shape tag works great for a medium to giant
size pet.
Mugs
What materials are your mugs made from?
Our mugs are made from high-quality ceramic that is both microwave and dishwasher safe, making them perfect for everyday use.
Can I customize a mug with my own design or photo?
Currently, we are able to only assist with our designs, however we would totally love to offer this option in the future!
What sizes do your mugs come in?
Our standard mugs are 11 oz
How should I care for my mug?
To keep your mug looking its best, we recommend hand washing with mild detergent. However, our mugs are also dishwasher safe for your convenience.
General Questions
What payment methods do you accept?
We accept Visa and Mastercard. We are currently working on having Paypal option for payment.
Do you offer international shipping?
Currently, we are doing deliveries within South Africa only but rest assured International shipping is definitely on the works!
How do I care for my tag?
When the black letters fade, easy fill them in with a black pen such as a sharpie and wipe the excess away with the included polishing
cloth or a paper towel.
How do I contact customer service?
You can reach our customer service team through our contact form on the website, by email at bebzieshop@gmail.com, or by phone at +27 64 549 8766. We’re here to help with any questions or concerns you may have.
If I choose to collect through PAXI, how do I place an order?
Before checking out, please enter the "code" for the closest PAXI pickup location in your shipping details or remark. Select the "PAXI" shipping option after that. Please be reminded that currently this is offered to Dog Tags item.